This FAQ page is great for answering many of your general questions about our ticketing platform and solutions. However, for easy-to-navigate resources to help answer your more in-depth questions about our different functionalities and features when creating your event, please visit our Help Desk section. We've made it very simple to answer ALL your most common questions quickly and easily!
What is a 'ticket type?'
A ticket type is a unique combination of name, price, and availability that you create for the tickets you want to sell. For example, you can create tickets called "Early Bird," "VIP," "General Admission," or even "Designated Driver" and each of these ticket (types) can have their own unique description, price, and amount of tickets available for purchase.
Can I edit my event after I publish it?
Yes, you can edit anything you'd like after you publish an event...whether it be the ticket price, the event description, the event logos, etc.
Do you offer a free option?
Yes! You can create an event that offers free tickets and ticket buyers will never be charged for anything (not even any processing fees). You're only charged the technology and payment processing fees each time you sell a paid ticket--and you have the option to pass those fees off to the ticket buyer, essentially making our ticketing site 'free' for you to use. Event organizers who create a free event will still have access to all of our same great 'paid' features!
What happens when someone buys a ticket?
When a ticket buyer purchases a ticket to your event, he or she will receive an email confirming their ticket purchase that also includes an electronic ticket for their event. They can either print this electronic ticket, or show it to you on their mobile device when they arrive at the event. You can then 'check in' that attendee with a list or with our awesome (and free) mobile app.
How do I 'pay' my ticket fees?
When using our payment processing tool (Stripe), you have the option to either "absorb" your fees and pay them out of your ticketing revenue, or pass them along to your ticket buyers. The majority of event organizers choose to pass ALL fees to their ticket buyers and pay nothing out of pocket to use On Tap Tickets! For example, if you sold a ticket for $20 and the total for the processing fees (both the technology processing fee and the payment processing fee) was $3.47 combined, you could pass that entire fee to the ticket buyer and he or she would pay $23.47 for your ticket. This is most common and you would earn and receive $20 for that sold ticket. Or, you could 'absorb' that $3.47 fee and you would actually earn and receive $16.53 for that sold ticket.
Can I place my ticketing site 'inside' of my own website?
Yes, you can! We offer an "iFrame" solution where you can simply copy the code from within the "Event Registration" page of your account (at the bottom of that page) and paste it into your own website. You can then re-size that "iFrame" to make the embedded ticketing site whatever size you want. You can learn more about this by visiting our Event Registration Help Desk page. It's easy...but if you have any questions about it, simply email us and we'll walk you through it!
Can I only use Stripe as the payment processor?
Yes, that's correct. We've partnered and integrated with Stripe as the exclusive payment processor for our software. We believe Stripe is the best way to accept payments online. They are an established global company that processes and handles billions of dollars in online payments each year. Their payment processing fees are also incredibly low. They charge just 2.9% + $.30 of every transaction...and again, you can pass these fees off the ticket buyer if you choose. There is no charge from Stripe if you create and offer free tickets for your event.
Is it easy to set up a Stripe Account?
Yes, it's incredibly easy and takes just minutes to create a Stripe account. Here's the best part: It's already integrated into the On Tap Tickets software, which means you don't even have to log into Stripe to create your account. We walk you thru setting it up, step-by-step, when creating your first event! You won't believe how easy it is! You can also begin selling tickets IMMEDIATELY after you launch your event page, even if you haven't set up your Stripe account yet.
Can I create discount codes for my tickets?
Yes, you can create discounts codes for any amount and for any of your ticket types. You can even create a discount code that 100% free, which means the person(s) who use it do not pay any processing fees either. (Free is free).
When and how often am I paid for tickets I sell?
You're going to love this, as this is something that sets us apart from most other ticketing platforms. You will receive payment within 24-48 hours after every ticket you sell. Ticket funds are sent directly into your Stripe account, which will then be transferred to a bank account of your choice. This means that instead of waiting until the end of your event to get paid, you begin receiving payment as soon as you start selling tickets!
How does your mobile app work for ticket scanning?
Our mobile app is incredibly easy to use and it's free! Simply download it from the Apple (IOS) or Google Play (Android) store. You'll log into it with the same email and password you use to log into your On Tap Tickets account. Once logged it, you can select your event. You can then manually search for your event attendees by name and 'check them in' with a single click...or you can use the app's QR reader (scanner) to scan in tickets quickly by pointing it at the QR code on every ticket when an attendee arrives. (The scanning tool works both on paper tickets or by pointing it at the QR code on the ticket buyer's ticket on their mobile device).
Can I refund tickets to my event?
Yes. You can issue refunds easily within your On Tap Tickets account. The money will be refunded directly from your integrated Stripe account. All ticketing processing fees will also be refunded. It's up to the Event Organizer to determine if they want to refund any tickets, for any reason.
Can I issue physical tickets for my event?
Yes! This is available upon request. Contact us and we can tell you more about it!
Can I list multiple events at the same time?
Yes, absolutely! There's no limit!
Can I access my ticket buyer data for future events?
Yep! You will have access to all of your ticket buyer data (except credit card data) from your event at any time leading up to it or after it. This includes email addresses in case you want to market to those attendees for another event.
Where can I see how many tickets I've sold and how much money my event has earned?
Simply click on 'Dashboard' when logged into your account and then select 'Ticket Sales Performance.' Here, you will see how many tickets your event has sold so far and how much you've earned in your "Net Sales." (Please note: "Gross Sales" includes the technology processing fees and credit card processing fees for all tickets sold...that's why that number is higher).
Can I be notified in 'real time' when I sell a ticket to my event?
Yes, you can. By default, however, you are not automatically notified. (You can visit your 'Ticket Sales Performance' page to see how many tickets you've sold and how much revenue you've earned at any time). To be notified of each ticket sale when it happens, click on your 'User Profile,' select 'Notifications' next to your event name, and then enable the feature for "Order confirmations from my attendees." You'll then receive the SAME email each attendee receives with their purchase confirming their order and showing how many tickets they purchased and the total cost of their order.
Can I create and host multiple events at one time?
Yes, you can create and host as many events as you'd like. Whenever you log into your account, you'll always immediately be taken to the most recent event you created or edited. To toggle back and forth between your events, simply click on your "User Profile" on the upper right corner of your account. Here, you'll see all your events and can then select the event you'd like edit or manage.
Can your tickets integrate with Apple Wallet?
Yes, they can! When a ticket buyer purchases a ticket, they'll be able to easily add their ticket (they received via email) to Apple Wallet in their mobile device. This allows attendees to quickly find and share that ticket when checking into your event.
Can I add a customized "Disclaimer" for my ticket buyers to see at check-out?